Return Policy -

At Tranquility Hub, our goal is to provide you with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we will be happy to assist you with a return or exchange. Please read the following policy carefully to understand our return and refund policies.

Return Policy:

You have 14 days from the date of receipt of your purchase to request a return or exchange.
Products must be in the original packaging and in their original condition, including all parts, accessories, and any accompanying materials.
Products must not be used or damaged.
Customized products and personalised gift items are non-refundable and cannot be returned or exchanged unless they are faulty or defective.
To initiate a return, please contact our customer service team at support@tranquilityhub.com with your order number and reason for return.
After receiving your return request, our team will assist you with the next steps.

Refund Policy:

If your product is defective or damaged, we will issue a full refund or replace the product at no cost to you.
If you have requested a return for any other reason, we will issue a refund of the purchase price minus any shipping and handling fees.
Refunds will be issued to the original payment method used at the time of purchase.
Refunds will be processed within 14 business days of receiving the returned product.
If the product is not returned in its original condition, a restocking fee may be applied.

Cancellation Policy:

If you would like to cancel your order, please contact our customer service team as soon as possible at support@tranquilityhub.com.
If the order has not been shipped, we will issue a full refund.
If the order has been shipped, it may not be possible to cancel the order. In this case, please refer to our return policy for assistance.

If you have any questions about our return, refund, or cancellation policy, please contact us at support@tranquilityhub.com. We are always happy to help!